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FAQ

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ORDERS

Once your order is confirmed, changes or cancellations to your orders cannot be made. Please make sure to check your order carefully before making your purchase!

During ANY sale period, we highly recommend you to Express Courier option for your subsequent orders if you need them urgently.

  • Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

  • Will my products be identical to the pictures on the website?
     

While we try our best to represent the products as accurately as possible during our photoshoots, the actual colours of our products may vary slightly. This is due to the fact that every computer monitor/mobile screen has a different capability to display colours and that everyone sees these colours differently.

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GIFT CARD

Someone's lucky to have a friend like you! :)

Gift Cards are e-cards purchased online and sent to your recipient of choice via email.

 

Available in denominations of SGD20, SGD50 and SGD100.


Purchase one here.​

Gift Cards in SG Dollars (S$) can only be used on www.janielmattan.com

  • Will you write a message and include it in the parcel for me? 


Absolutely! We have cards that say “a gift for you” on the front, with enough space for a  message on the back. Upon checking out, there will be a box for you to fill in - please write your message there. 

Please ensure that all details of the recipient are accurate prior to payment. Janiel Mattan will not be held liable for any wrong information provided. 

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